Return Policy

Return & Refund Policy

At Bay of Bengal Mart, we take great pride in the quality of our products. However, if you are not entirely satisfied with your purchase, we are here to help.

1. Return Conditions

To be eligible for a return, please ensure that:

• The item was purchased within the last [e.g., 7 days].

• The product is in its original packaging.

• The product is unused, unwashed, and in the same condition that you received it.

• You have the receipt or proof of purchase.

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

• Perishable goods: Fresh fish, meat, vegetables, or fruits (unless damaged/spoiled upon delivery).

• Personal care items: Opened cosmetics or toiletries.

• Sale items: Products purchased during a clearance or "Final Sale" event.

3. Damaged or Incorrect Items

If you received a damaged product or the wrong item, please notify us immediately (within 24 hours of delivery).

• Please take a photo or video of the damaged item.

• Contact our support team at [Your Email/Phone Number].

• We will arrange a replacement or a full refund at no extra cost to you.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds: Will be processed to your original method of payment within [e.g., 5-10] business days.

• Shipping costs: Original shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (unless the return is due to our error).

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please reach out to our customer service team.